Delivery Information

Delivery shall be made to the delivery address supplied by you at the time of ordering. While we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the goods howsoever caused.

UK Delivery

We aim to deliver goods within 7 working days of the order being placed. Made to order products such as prints and personalised greetings cards may take up to 15 working days. Please be advised that Flower deliveries are restricted to the Mainland of the UK. We strongly recommend that you propose an address where there will always be someone present to sign for the delivery (such as a work address).

Click and Collect (excluding exhibition tickets)

Click & Collect is a free, next day delivery to store service. Orders will be available for collection from the Sainsbury Wing shop only (Opening Hours: Daily 10am – 5:45pm and Friday 10am – 8:45pm).

Orders placed before 5pm will be ready for collection from 10am the next day. Orders placed after 5pm will be ready for collection from 2pm the next day. When collecting your order, please ensure you bring a valid photo ID along with a copy of your order. We will accept a printed copy or you can show us a copy of the email confirmation on your phone or tablet. If you are unable to collect your order within 15 days of purchase, your order will be cancelled and payment refunded.

Click & Collect might not be available for all products available for purchase on nationalgallery.co.uk. Some products may be available for home delivery only. You will also see ‘Click & Collect’ icon on the Basket page next to products where the service is available. Please note: mixed basket service is not available at this time i.e. a single order with some product via Click and Collect and some for home delivery. You will need to place two separate orders if you wish to purchase items that require two separate delivery services.

In the unlikely event the item(s) you ordered is not available, we will contact you immediately. If you have any concerns regarding your order or require more information on this service, please contact our Customer Services team on 0207 747 2870.

Find more information on how Click & Collect works and FAQs, go to Click and Collect page. View Terms & Conditions.

Exhibition Ticket Purchases

If you selected ‘Print at Home’ your tickets are available to download from your order confirmation screen or will be attached to your email confirmation. Please note that you will need Acrobat Reader v10.0 or higher in order to open your e-tickets. If you don't have Acrobat Reader, you can download a free version here. Please ensure that you have A4 paper and black ink available. A clear printout of your ticket is needed for entry to the exhibition.

If you selected ‘Collect from box office’, please collect your tickets from the Sainsbury Wing Ticket desk at any time from 10:00am on the day of your visit. Please note tickets cannot be collected in advance of your visit date. When collecting your tickets please make sure that you bring along a photo ID with a copy of your order confirmation (print or digital copy). If someone collects the order on your behalf, please make sure they bring along a photo ID with a copy of your order (print or digital copy).

Please note: This email cannot be used for entry. Tickets cannot be exchanged, refunded or replaced. Tickets offered for resale will be cancelled without refund and admission will be refused to the bearer.

International Delivery

Delivery times vary depending on the destination, but we endeavour to have them delivered within 15 working days of the order. Made to order products such as prints and personalised greetings cards may take up to 21 working days. We strongly recommend that you propose an address (such as a work address) where there will always be someone present to receive the delivery. Please note our couriers cannot deliver to PO boxes.

We Ship to Over 80 International Destinations

Andorra Costa Rica Gibraltar Kenya Mongolia Puerto Rico Swaziland
Argentina Croatia Greece South Montenegro Qatar Sweden
Aruba Cuba Greenland Latvia Montserrat Romania Switzerland
Australia Cyprus Grenada Liberia Morocco Russia Tanzania
Austria Czech Guinea Liechtenstein Nepal Saint Lucia Thailand
Bahamas Denmark Haiti Lithuania Netherlands Samoa Togo
Barbados Dominica Honduras Luxembourg New Zealand San Marino Tonga
Belarus Dominican Republic Hong Kong Macedonia Nigeria Saudi Arabia Trinidad And Tobago
Belgium Ecuador Hungary Madagascar Norway Senegal Tunisia
Belize Egypt Iceland Malawi Oman Singapore Turkey
Bermuda Estonia India Malaysia Pakistan Slovakia Ukraine
Brazil Falkland Islands Indonesia Maldives Panama Slovenia United Arab Emirates
Bulgaria Fiji Ireland Mali Papua New Guinea Somalia United States
Cameroon Finland Israel Malta Paraguay South Africa Uruguay
Canada France Italy Mauritius Peru Spain Venezuela
Cayman Islands Georgia Jamaica Mexico Philippines Sri Lanka Yemen
Chile Germany Japan Moldova Poland St. Helena
China Ghana Kazakhstan Monaco Portugal Sudan

Wines and Champagnes

All wine and champagne orders are delivered via a courier service. Delivery requires a signatory upon receipt that must be signed for by an adult aged 18 years or over.

Returns

When you return goods to us:

  • Please contact us in writing within seven working days, beginning on the day after you receive the goods.
  • Custom products such as prints, framed prints and personalised greetings cards cannot be returned since they are made to the requirements of your order. If they are damaged on arrival, please contact us immediately to arrange a replacement.
  • If your order is defective, we will first examine the returned goods in order to assess your entitlement to a refund. If we agree that the goods are defective, you will either be refunded in full (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) within 30 days of receipt of the returned goods, or we will replace the goods free of charge (in which case we will refund your reasonable costs in returning the goods to us). We shall have no further liability to you once you have been so refunded or the goods in question have been replaced. If you do not notify NGC of a defect in any goods, NGC shall have no liability for any defects and you shall be bound to pay for the goods.
  • For any other reason, we will refund the value of the goods supplied or exchange the goods in question, provided that they are returned to NGC in their original, undamaged packaging within 28 days of delivery. If we find that the goods have not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. If the value of the goods is to be refunded, we will also refund the standard delivery charge made on orders if the goods are returned to us within 7 days of receipt. If the value of the goods is to be refunded but an order is returned to us after 7 days from the day of receipt, then we will refund the delivery charge only if the goods supplied were incorrect. If applicable, NGC will repay you the value of the goods within 30 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods.

Any goods to be returned must be returned, along with their original invoice, to the address specified on the invoice for the goods. Returned goods should be sent recorded delivery.