FREE UK DELIVERY THIS WEEKEND
Terms & Conditions
• Minimum spend £45.00
• Applies to standard UK shipping only
• Offer ends Monday 20th May 11:59 pm
• No promotion code required
• Available online only
• Excludes made to order and special items such as Prints, Flowers and Personalised Cards
• Does not apply to prior purchases
Delivery shall be made to the delivery address supplied by you at the time of ordering. While we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the goods howsoever caused.
Wines and Champagnes
All wine and champagne orders are delivered via a courier service. Delivery requires a signatory upon receipt that must be signed for by an adult aged 18 years or over.
Deliveries to the UK
We aim to deliver goods within 7 working days of the order being placed. Made to order products such as prints and personalised greetings cards may take up to 15 working days. We strongly recommend that you propose an address where there will always be someone present to sign for the delivery (such as a work address).
Delivery times vary depending on the destination, but we endeavour to have them delivered within 15 working days of the order. Made to order products such as prints and personalised greetings cards may take up to 21 working days. We strongly recommend that you propose an address (such as a work address) where there will always be someone present to receive the delivery. Please note our couriers cannot deliver to PO boxes.
When you return goods to us:
- Please contact us in writing within seven working days, beginning on the day after you receive the goods.
- Custom products such as prints, framed prints and personalised greetings cards cannot be returned since they are made to the requirements of your order. If they are damaged on arrival, please contact us immediately to arrange a replacement.
- If your order is defective, we will first examine the returned goods in order to assess your entitlement to a refund. If we agree that the goods are defective, you will either be refunded in full (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) within 30 days of receipt of the returned goods, or we will replace the goods free of charge (in which case we will refund your reasonable costs in returning the goods to us). We shall have no further liability to you once you have been so refunded or the goods in question have been replaced. If you do not notify NGC of a defect in any goods, NGC shall have no liability for any defects and you shall be bound to pay for the goods.
- For any other reason, we will refund the value of the goods supplied or exchange the goods in question, provided that they are returned to NGC in their original, undamaged packaging within 28 days of delivery. If we find that the goods have not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. If the value of the goods is to be refunded, we will also refund the standard delivery charge made on orders if the goods are returned to us within 7 days of receipt. If the value of the goods is to be refunded but an order is returned to us after 7 days from the day of receipt, then we will refund the delivery charge only if the goods supplied were incorrect. If applicable, NGC will repay you the value of the goods within 30 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods.
Any goods to be returned must be returned, along with their original invoice, to the address specified on the invoice for the goods. Returned goods should be sent recorded delivery.