Wild at Heart for the National Gallery is a collaboration between Nikki Tibbles at Wild at Heart and the National Gallery Company Limited. These terms and conditions apply only to ordering fresh flowers from Wild at Heart for the National Gallery and should be read in conjunction with our full standard terms and conditions.
You will be guided through the Order Form and will be required to provide us with your personal details, the recipient’s details and all necessary payment details.
Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure you have included the full name and address details (including accurate postcode and telephone number of the intended recipient) as well as your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. Special delivery conditions apply to certain locations where a third party is involved such as hotels, hospitals and offices. In such cases, the signature of the person authorised to receive the order shall be accepted as proof of delivery and fulfillment of the order. Please note that not all hospitals can take delivery of flowers. If you wish to send flowers to a hospital please telephone in advance to check they can do this.
All products are subject to availability. In the event of supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice.
Wild at Heart for the National Gallery delivers to the central and outer London areas through our own courier system. A delivery charge of £10 will apply to all central London areas. A delivery charge of £15 will apply to all outer London areas.
Our central and outer London delivery service is not available on Sundays or UK public holidays with the exception of Mother’s Day, Easter and other festive occasions. If there is no one at the address when our driver tries to deliver the flowers, a card will be left with a contact number to ring to re schedule the delivery, or you will be notified if the flowers have been left with a neighbour. Orders need to be placed by 2pm for next working day central and outer London deliveries.
Wild at Heart for the National Gallery delivers nationally to the UK, via a third party courier service (Tuesday – Friday) and by registered post through Royal Mail (Saturday). A £15.00 delivery charge will apply. We cannot deliver on a Sunday or Monday outside of London. Orders need to be placed by 2pm for nationwide deliveries which will arrive 48 hours after the order has been placed or on the requested date if later. If there is no one at the address when delivery is attempted, the courier will leave a calling card stating that this is a flower delivery with a contact number to re-arrange delivery. Please note that Royal Mail’s calling card, will not state that this is a flower delivery and the parcel will need to be collected from your local sorting office. Royal Mail will not leave your parcel with a neighbour. Please call Wild at Heart on 020 7229 1174 (option 4) for advice or problems with delivery.
You must agree that any messages sent by us as a third party will not contain anything that can be construed as vulgar, abusive, harassing, racist or defamatory and that may cause upset and embarrassment to the recipient or any other person. Wild at Heart for the National Gallery has the right to refuse to send or display objectionable messages.
We hope you will be delighted with your Nikki Tibbles for the National Gallery products. However, if you are not happy with your goods then you may return them providing they are received by us within 7 working days of receipt. The goods must be unused and unmarked. This does not affect your statutory rights. Failure to do so will prevent us from processing any refunds or exchanges. Products should be returned in the same condition as when they arrived with the original packaging intact and tags attached. Please take care when unpacking & repacking. We cannot be held responsible for goods lost in transit. Please also note that you are responsible for taking all due care to ensure the items are sent to us in good condition and not damaged in transit.
It is recommend that you send by registered post & retain proof of posting. Refunds and exchanges are made approximately two weeks after receipt of goods to allow for inspection. Customers who have paid by credit card will have their accounts credited. Refunds will not be made to a third party.
As soon as we receive your returned goods we will process your request. We will contact you to offer either an alternative or a refund. Post and packaging costs are not refundable unless the item is faulty. In the event of the goods being faulty we will cover all costs for postage and either refund or exchange the goods.
Requesting a refund: Please telephone the National Gallery Online Shop on 020 7747 2870 before making any returns. Our office hours are Monday to Friday 9.30am to 5.30pm.
If the flowers we deliver are not what you ordered or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 7 working days of the delivery of the products in question.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation.
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so that is caused by any event or circumstance beyond our reasonable control, including breakdown of systems or network access, flood, fire, explosion or accident.
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Should you need to cancel or amend your order, please notify us as soon as possible by telephone on 020 7748 2870 24 hours before the delivery date, we can then process the cancellation or amendment of your order. If order has been delivered or made up you may be fully or in part charged.
Our policy is to respect the privacy of all customers. We will not monitor, edit or disclose any personal information about you or your accounts, including its content without your prior permission, unless we are required to do so to conform to legal requirements or comply with legal process. We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms & Conditions.
To fulfil orders for Wild at Heart for the National Gallery your data will be shared between the National Gallery Company Limited and Nikki Tibbles at Wild at Heart only. We will not share your data with anyone else unless you agree first.
These Terms & Conditions shall be governed by and construed in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English Courts.