Delivery Information

STANDARD DELIVERY NOTICE
We are currently experiencing some delays to our usual delivery service. Please note that a small number of orders are currently taking up to 15 days for delivery. We are doing all we can to complete orders as fast as we can and to resume normal service as soon as possible. If you would like to know how this might affect your order, please email at online@nationalgallery.co.uk and we'll be happy to help.

CUSTOM ART PRINT NOTICE
We are currently experiencing delays to our Custom Art Print service. This is due to a technical issue and capacity constraints within the manufacturing as a result of COVID-19 safety precautions. Please note that framed orders are currently taking up to 21 days for delivery. We are doing all we can to complete orders as fast as we can and to resume normal service as soon as possible. If you would like to know how this might affect your order, please email at online@nationalgallery.co.uk and we'll be happy to help.

CLICK AND COLLECT NOTICE
Our online shop is operating as usual, however, our in-store click and collect service is currently unavailable as the National Gallery including our shops on-site will be temporarily closed from 5 November to 2 December 2020 as a precautionary measure to help contain the spread of coronavirus (COVID-19). Our online shop, e-newsletters and social channels will continue to bring you regular product updates and offers.

CHRISTMAS RETURNS POLICY
We are delighted to extend our returns policy for goods purchased from 25 November – 24 December 2020, should an item purchased as a gift on www.nationalgallery.co.uk need to be returned. Provided they are returned in an unused and saleable condition, unwanted gifts returned before 17 January 2021 will be eligible for a refund. Please refer to our standard refund policy below for full details including information on items that cannot be returned.

Delivery shall be made to the delivery address supplied by you at the time of ordering. While we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and we shall not be liable for any delay in delivery of the goods howsoever caused.

Christmas Delivery - Last Order Dates
UK Delivery
Click & Collect
Promotions
Set Day Delivery Flowers and Wine (Prestige flowers for the National Gallery)
Gift Cards
International Delivery
Wine and Champagnes
Returns

Christmas Delivery - Last Order Dates

Christmas Last Order Dates

UK Delivery

Delivery Notice: A small number of deliveries are taking a little longer than usual due to extra measures put in place to help keep our colleagues safe and well. We are continuously monitoring the situation and doing everything we can to ensure parcels make their way to you as quickly as possible. If there is a delay to your order, we will contact you directly. Thank you for your understanding.

Resending of Orders
Due to varying timescales for orders because of measures to help contain the spread of coronavirus (COVID-19), if you do not receive your order within 30 days of the original dispatch date, we reserve the right to review the missing or delayed order on a case by case basis.

We aim to deliver goods within 10 working days of the order being placed. Made to order products such as prints and personalised greetings cards may take up to 15 working days. Please be advised that Flower deliveries are restricted to the Mainland of the UK. We strongly recommend that you propose an address where there will always be someone present to sign for the delivery (such as a work address).

Click & Collect

Important Notice: Please note that you must book your Gallery entry ticket before visiting. You will also need your entry ticket to collect your order from the Gallery Shop.

Click & Collect is a free, next day delivery to store service. Orders will be available for collection from the Getty shop only (Opening Hours: Daily 11am – 5:45pm and Friday 11am – 8:45pm).

Orders placed before 5pm will be ready for collection from 11am the next day. Orders placed after 5pm will be ready for collection from 2pm the next day. When collecting your order, please ensure you bring a valid photo ID along with a copy of your order. We will accept a printed copy or you can show us a copy of the email confirmation on your phone or tablet. If you are unable to collect your order within 15 days of purchase, we will return the product to inventory. After this time, you may still collect your order if available stock exists, or we will refund your order on furnishing your receipt. You may also contact the Customer Services team on 0207 747 2870 to request a refund at any time, or to extend the amount of time you would like us to hold your purchase, if reasonably practical.

Click & Collect might not be available for all products available for purchase on nationalgallery.co.uk. Some products may be available for home delivery only. You will also see ‘Click & Collect’ icon on the Basket page next to products where the service is available. Please note: mixed basket service is not available at this time i.e. a single order with some product via Click and Collect and some for home delivery. You will need to place two separate orders if you wish to purchase items that require two separate delivery services.

In the unlikely event the item(s) you ordered is not available, we will contact you immediately. If you have any concerns regarding your order or require more information on this service, please contact our Customer Services team on 0207 747 2870.

Find more information on how Click & Collect works and FAQs, go to Click and Collect page.

Promotions

Museum Shop Sunday offer – 10% discount online

*Terms and Conditions: 10% off valid from 0:00am GMT 29th November 2020 to 23:59pm GMT 29th November 2020. Use code NGSHOPSUNDAY20 at checkout. This offer is only valid online (https://www.nationalgallery.co.uk/) and excludes the following: Custom Art Prints, personalised products, HENI prints, postage, packaging, shipping, gift cards, stamps, any existing promotions, third party products and other selected items. This promotion is not applicable on previously purchased merchandise..

Members’ 10% Shop Discount

*Terms and Conditions: This offer is available to National Gallery Members and is available in-store and online at https://www.nationalgallery.co.uk/. To redeem this offer, sign in as a Member and the discount will be automatically applied at the checkout page. This discount excludes postage and packaging, shipping and stamps, Peter Layton vases, Heni prints, giftcards, additional Membership, exhibition tickets, Member tickets, audio guides and cannot be used in conjunction with any other price offer or promotion or previously purchased merchandise.

Corporate Members’ 10% Shop Discount

*Terms and Conditions: This offer is available to National Gallery Corporate Members and is only available online at https://www.nationalgallery.co.uk/. To redeem this offer please use code on your flyer at checkout. This discount excludes postage and packaging, shipping and stamps, Heni prints, giftcards, additional Membership, exhibition tickets, Member tickets, audio guides and cannot be used in conjunction with any other price offer or promotion or previously purchased merchandise. This offer is valid on orders placed from 01/07/2020 9am GMT to 11:59pm GMT on 31/07/2020.

Set Day Delivery Flowers & Wine (Prestige for the National Gallery)

There are specific terms in relation to Prestige Flowers and Wine which can be found here.

Gift Cards

The gift card can be redeemed for merchandise only. Purchases of tickets, membership, food and beverage at National Gallery cafes and restaurants, and other selected items cannot be made with a gift card. Gift cards cannot be redeemed for cash.

International Delivery

Delivery Notice: A small number of deliveries are taking a little longer than usual due to extra measures put in place to help keep our colleagues safe and well. We are continuously monitoring the situation and doing everything we can to ensure parcels make their way to you as quickly as possible. If there is a delay to your order, we will contact you directly. Thank you for your understanding.

Delivery times vary depending on the destination, but we endeavour to have them delivered within 15 days of the order. Made to order products such as prints and personalised greetings cards may take up to 21 days. We strongly recommend that you propose an address (such as a work address) where there will always be someone present to receive the delivery. Please note our couriers cannot deliver to PO boxes.

Restricted Product
Due to international customs and product restrictions, we may not be able to ship some products available on our website to territories outside of the UK. If these products are attempted to be delivered in restricted areas, they may attract a duties charge, which is the responsibility of the customer. We reserve the right to decline a purchase request on selected items, and cancel your order with a full refund. Please check with your local customs office for a full list of restricted products and imports.

Resending of Orders
Due to varying timescales for international customs procedures, if you do not receive your order within 30 days of the original dispatch date, we reserve the right to review the missing or delayed order on a case by case basis.

Deck Chair Orders
Unfortunately due to recent increases in international delivery pricing for deck chairs, the estimated price displayed at checkout may not be correct and may be subject to change. Before placing an international order for deck chairs, please contact customer service on 020 7747 2870 or email: online@nationalgallery.co.uk.

We Ship to Over 80 International Destinations

Andorra Costa Rica Gibraltar Kenya Mongolia Puerto Rico Swaziland
Argentina Croatia Greece South Montenegro Qatar Sweden
Aruba Cuba Greenland Latvia Montserrat Romania Switzerland
Australia Cyprus Grenada Liberia Morocco Russia Tanzania
Austria Czech Guinea Liechtenstein Nepal Saint Lucia Thailand
Bahamas Denmark Haiti Lithuania Netherlands Samoa Togo
Barbados Dominica Honduras Luxembourg New Zealand San Marino Tonga
Belarus Dominican Republic Hong Kong Macedonia Nigeria Saudi Arabia Trinidad And Tobago
Belgium Ecuador Hungary Madagascar Norway Senegal Tunisia
Belize Egypt Iceland Malawi Oman Singapore Turkey
Bermuda Estonia India Malaysia Pakistan Slovakia Ukraine
Brazil Falkland Islands Indonesia Maldives Panama Slovenia United Arab Emirates
Bulgaria Fiji Ireland Mali Papua New Guinea Somalia United States
Cameroon Finland Israel Malta Paraguay South Africa Uruguay
Canada France Italy Mauritius Peru Spain Venezuela
Cayman Islands Georgia Jamaica Mexico Philippines Sri Lanka Yemen
Chile Germany Japan Moldova Poland St. Helena
China Ghana Kazakhstan Monaco Portugal Sudan

Wines and Champagnes

All wine and champagne orders are delivered via a courier service. Delivery requires a signatory upon receipt that must be signed for by an adult aged 18 years or over.

Returns

Extended Return Policy: Due to the current government measure to help contain the spread of Coronavirus (COVID-19) we have extended our returns policy to 90 days from the date of purchase. All other terms and conditions related to returns and refunds apply (including made-to-order goods such as prints and personalised greetings cards).

When you return goods to us:

  • because you have cancelled the contract between us within the fourteen-day cooling-off period described above, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
  • because the goods supplied are defective, we will first examine the returned goods in order to assess your entitlement to a refund. If we agree that the goods are defective, you will either be refunded in full (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) within 14 days of receipt of the returned goods, or we will replace the goods free of charge (in which case we will refund your reasonable costs in returning the goods to us). We shall have no further liability to you once you have been so refunded or the goods in question have been replaced. If you do not notify NGC of a defect in any goods, NGC shall have no liability for any defects and you shall be bound to pay for the goods.
  • for any other reason, NGC will refund the value of the goods supplied or exchange the goods in question, provided that they are returned to NGC in their original, undamaged packaging within 14 days of delivery. If we find that the goods have not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. If the value of the goods is to be refunded, we will also refund the standard delivery charge made on orders if the goods are returned to us within 14 days of receipt. If the value of the goods is to be refunded but an order is returned to us after 14 days from the day of receipt, then we will refund the delivery charge only if the goods supplied were incorrect. If applicable, NGC will repay you the value of the goods within 14 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods.

Any goods to be returned must be returned, along with their original invoice, to the address specified on the invoice for the goods. Returned goods should be sent by recorded delivery.

Our usual refund policy does not apply to made-to-order goods such as prints and personalised greetings cards, which cannot be returned or exchanged unless faulty. Please visit our Terms and Conditions page for return conditions for Set day delivery products of flowers and wine.

In some cases NGC may require you to return defective goods to NGC at its cost.