Terms & conditions
By placing an order and confirming payment on the website of National Gallery Company Limited (NGC) you agree to contract with us in accordance with the following terms and conditions of sale. Please read these terms and conditions carefully before ordering any goods from our site.
Availability, Prices and Import Duties
Risk & Title
Right to Cancel the Contract
Limitation of Liability
Transfer of Rights and Obligations
Choice of Law and Jurisidiction
Terms & Conditions for Prestige Flowers for the National Gallery
Subject as hereinafter provided, NGC warrants that all goods promoted for sale on this site are of satisfactory quality. Specifications on this website of the goods to be sold are not intended to be binding and are intended only to give a general description of the goods. In all other respects, and to the maximum extent permissible, NGC makes no other warranties or promises about the goods, and any implied warranties are excluded.
The warranty contained above is subject to the following conditions: (i) the goods must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result; (ii) any claim by you in respect of any shortages and/or defects in the goods must be notified to us in accordance with these terms and conditions, stating the nature of the shortage/defect and quoting the invoice no.; if you fail to so notify us you will be deemed to have accepted the goods.
Availability, prices and import duties
All goods are offered for sale subject to availability. NGC regrets that occasionally it may be impossible to complete an order if stock runs out or is withdrawn for any reason. If there is a problem we will let you know as soon as we can and will refund in full any money that you have already paid to NGC in respect of the goods in question. The price of the goods shall be the price listed on our website on the date of your order, inclusive of any VAT which may be payable by you. All prices displayed on the website are quoted in UK Pounds Sterling and must be paid in full, including delivery charges (which are separately stated at the time of your order). Customers, and not NGC, are responsible for the payment of any applicable customs duties or taxes in their own country, and failure to pay customs duties or taxes is likely to result in your package being destroyed.
By clicking the 'PURCHASE' button on the Confirm & Purchase Screen, you agree to these terms and conditions. Please carefully check your personal details and details of the goods to be provided before clicking the ‘PURCHASE’ button. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract (which will not be filed by us). A contract between you and NGC may only be concluded in English.
You are responsible for ensuring the accuracy of your order and we shall supply you, subject to availability, with the quantity and specification of goods set out in your order. While your card may be debited before the contract is formed, if the order is ultimately rejected, a full refund will be made immediately.
Should, after you have placed your order, you notice that any details are incorrect, you should contact us without delay in order to amend any inaccurate details. We cannot guarantee that we will be able to make any such amendments and do not accept any responsibility in this regard.
Sales of exhibition tickets are made to you by the National Gallery, with the National Gallery Company acting as agent on its’ behalf. National Gallery VAT registration – GB 240 1584 93. The name National Gallery Company will appear on your credit card/bank statement. Exhibitions tickets cannot be exchanged, refunded or replaced. Tickets offered for resale will be cancelled without refund and admission will be refused to the bearer.
Wines and Champagne
We cannot sell alcoholic products to anyone under 18. For this reason, we may refuse an order or refuse to make a delivery at our discretion. Orders may not be transferred from you as the customer to any other person. By placing an order (by phone or via nationalgallery.co.uk) you confirm that you and the person the order is to be delivered to, are aged 18 years or over.
The Licensing Act 2003
It is an offence to purchase or attempt to purchase alcoholic liquor if you are under the age of 18.
Set Day Delivery Flowers and Wine
Please visit our Prestige Flowers for the National Gallery for full terms on this service.
Payment may be made by any of the methods indicated on our website. NGC does not offer any credit facilities, so we will not deliver goods to you if you do not pay for your order in full at the time of ordering.
Delivery shall be made to the delivery address supplied by you at the time of ordering. While we endeavour to deliver within the times specified, any times quoted for delivery are approximate only and NGC shall not be liable for any delay in delivery of the goods howsoever caused. Items may be delivered in separate packages and different times should part of an order be dispatched directly from our supplier.
Click and Collect (excluding exhibition tickets)
The Sainsbury Wing shop is the designated store for our Click & Collect collection service. We will aim to have orders placed before 5pm available for collection the next day from 10am. Orders placed after 5pm will be ready for collection from 2pm the next day.
We will make every effort to have your goods available for collection within the estimated timescales. However delays are occasionally inevitable during busy periods or due to unforeseen factors or events outside our control, for example extreme weather, a flood or fire. NGC shall be under no liability for any delay or failure to make the products available for collection within estimated timescales.
Orders will be available for collection from the Sainsbury Wing shop once you have received an email confirming when your order is ready for collection. Orders can be collected during standard shop opening hours: Daily 10am – 5:45pm and Fridays 10am – 8:45pm.
When collecting your order from store please make sure that you bring along a photo ID with a copy of your order confirmation (print or digital copy). If someone collects the order on your behalf, please make sure they bring along a photo ID with a copy of your order (print or digital copy). Risk of loss and damage to the goods passes to you on the date when the goods are collected by you. In the event that someone collects the goods on your behalf, risk will pass to you on the date the goods are collected by them. Handing over of Click & Collect orders is at our discretion.
If you fail to collect your order within 15 days purchase, your order will be cancelled and no longer available for collection. We will aim to process a refund within 3 days of order cancellation.
We are unable to offer our Click & Collect service on certain products including but not limited to prints, flowers, personalised cards and other web exclusive items.
If you selected ‘Print at Home’ your tickets are available to download from your order confirmation screen or will be attached to your email confirmation. Please note that you will need Acrobat Reader v10.0 or higher in order to open your e-tickets. If you don't have Acrobat Reader, you can download a free version here. Please ensure that you have A4 paper and black ink available. A clear printout of your ticket is needed for entry to the exhibition.
If you selected ‘Collect from box office’, please collect your tickets from the Sainsbury Wing Ticket desk at any time from 10:00am on the day of your visit. Please note tickets cannot be collected in advance of your visit date. When collecting your tickets please make sure that you bring along a photo ID with a copy of your order confirmation (print or digital copy). If someone collects the order on your behalf, please make sure they bring along a photo ID with a copy of your order (print or digital copy).
Please note: Order confirmation emails cannot be used for entry. Tickets cannot be exchanged, refunded or replaced. Tickets offered for resale will be cancelled without refund and admission will be refused to the bearer.
Wines and Champagnes
All wine and champagne orders are delivered via a courier service. Delivery requires a signatory upon receipt that must be signed for by an adult aged 18 years or over.
Set Day Delivery Flowers and Wine
Please visit our Prestige Flowers for the National Gallery: Delivery for delivery terms.
Risk and Title
Risk of damage to or loss of the goods shall pass to you at the time of delivery to the specified delivery address.
Right to Cancel the Contract
If you are contracting as a consumer, you may cancel the contract between us at any time within fourteen working days, beginning on the day after you receive the goods to which the contract relates.
If you do so cancel the contract, you will receive a full refund of the price paid for those goods in accordance with our returns policy (set out below).
To cancel the contract, you must inform us in writing. You must also return the goods in question to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Our usual cancellation policy does not apply to made-to-order goods, which cannot be returned or exchanged unless faulty, or exhibition ticket and audio purchases.
When you return goods to us:
- because you have cancelled the contract between us within the fourteen-day cooling-off period described above, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation. In this case, we will refund the price of the goods in full, including the cost of sending the item to you. However, you will be responsible for the cost of returning the item to us.
- because the goods supplied are defective, we will first examine the returned goods in order to assess your entitlement to a refund. If we agree that the goods are defective, you will either be refunded in full (including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us) within 14 days of receipt of the returned goods, or we will replace the goods free of charge (in which case we will refund your reasonable costs in returning the goods to us). We shall have no further liability to you once you have been so refunded or the goods in question have been replaced. If you do not notify NGC of a defect in any goods, NGC shall have no liability for any defects and you shall be bound to pay for the goods.
- for any other reason, NGC will refund the value of the goods supplied or exchange the goods in question, provided that they are returned to NGC in their original, undamaged packaging within 14 days of delivery. If we find that the goods have not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. If the value of the goods is to be refunded, we will also refund the standard delivery charge made on orders if the goods are returned to us within 14 days of receipt. If the value of the goods is to be refunded but an order is returned to us after 14 days from the day of receipt, then we will refund the delivery charge only if the goods supplied were incorrect. If applicable, NGC will repay you the value of the goods within 14 days from receipt of the returned goods without any further charge to you except the direct cost of returning the goods.
Any goods to be returned must be returned, along with their original invoice, to the address specified on the invoice for the goods. Returned goods should be sent by recorded delivery.
Our usual refund policy does not apply to made-to-order goods such as prints and personalised greetings cards, which cannot be returned or exchanged unless faulty. Please visit our Terms and Conditions page for return conditions for Set day delivery products of flowers and wine.
In some cases NGC may require you to return defective goods to NGC at its cost.
By placing an order with NGC, you warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.
Limitation of liability
NGC’s liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the goods you purchased.
This does not include or limit in any way our liability:
- for death or personal injury caused by our negligence;
- under section 2(3) of the Consumer Protection Act 1987;
- for fraud or fraudulent misrepresentation; or
- for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
We are not responsible for indirect losses which happen as a side effect of the main loss or damage and even if such losses result from a deliberate breach of these Terms by us that would entitle you to terminate the contract between us, including but not limited to:
- loss of income or revenue
- loss of business
- loss of profits or contracts
- loss of anticipated savings
- loss of data, or
- waste of management or office time however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this shall not prevent claims for loss of or damage to your tangible property that fall within the terms of “Goods” or claims expressly not excluded elsewhere in this “Limitation of liability” section.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
All notices given by you to us must be given to NGC at the address given below. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in “Written communications” above. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
Transfer of rights and obligations
The contract between you and NGC is binding on you and us and on our respective successors and assigns.
You may not transfer, assign, charge or otherwise dispose of a contract, or any of your rights or obligations arising under it, without our prior written consent.
We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
Events outside of our control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
- strikes, lock-outs or other industrial action.
- civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
- fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
- impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
- impossibility of the use of public or private telecommunications networks.
- the acts, decrees, legislation, regulations or restrictions of any government.
Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with “Notices” above.
If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
These terms and conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
We each acknowledge that, in entering into a contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such contract except as expressly stated in these terms and conditions.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions.
Choice of law and jurisdiction
These Terms shall be governed by and construed in accordance with English Law and you agree to submit to the non-exclusive jurisdiction of the English courts.
www.nationalgallery.co.uk/shop is a site operated by National Gallery Company Limited, which is a company registered in England and Wales under number 2280277 whose registered office is at St Vincent House, 30 Orange Street, London WC2H 7HH. Any complaints should be sent to this address. NGC’s VAT Reg. No is 480 7305 49.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS